Frequently Asked Questions


 

How do I order my box?

Ordering a box is simple. Click on the “order online” button at the top right of the screen. Let us know how often you would like a box, weekly, fortnightly or monthly. Choose 10 smoothies out of our 6 delicious recipes and enter all your details.

Please remember, you need to order your box by Wednesdays to be received on Sundays.

How much does it cost?

A box of 10 smoothie’s costs £30 including delivery.

Where do you deliver to?

Anywhere within the M25 for now. We have plans to expand to the rest of the UK soon!

What days do you deliver?

You will receive your box on Sundays.

What if I’m not home?

Don’t worry, you can leave a note with our courier company to leave your box in a safe place until you get back. We have designed our packaging so your smoothies will remain chilled until you get home.

Can I make amendments to my order?

Yes, you can change what smoothies you would like and the frequency of your plan. However, this needs to be done before Wednesdays 23:59 for the delivery that Sunday.

Can I skip deliveries?

Yes you can. To skip a payment you will need to log into your account, go to subscriptions and click on the + sign under ID. Select cancel, you'll then see an option to skip the week. The cut off day to skip payments and deliveries is by Wednesday 23:59. 

How do I cancel my subscription?

We will be sad to see you leave. But if you wish to leave you can log into your account and go to subscriptions. Click on the + sign under ID and select cancel. 

When will I be billed?

Your initial payment will be processed on the day you order. Future payments will be processed either 7, 14 or 28 days thereafter dependent on the plan you have chosen. To check your upcoming payments log into your account and check your schedule.   

How do my smoothies arrive?

Our smoothie kits are individually packaged to keep them as fresh as possible. They are packed on Saturdays and will be with you by the next day.

How long do the smoothie kits last?

They have a 7-day shelf life from packaging. They can also be frozen and blended straight from the freezer. The Low Calories smoothie has a bit of lemon and lime which can be defrosted by running under hot water for a few seconds, or pinged in the microwave to then squeeze into your smoothie. The High Protein smoothie has a lovely Pic’s PB slug which can be cut open and blended straight from frozen.

What do I need to make the smoothies?

You will only need a liquid of your choice (we will give you our suggestions) and a blender to #blenditup!

Are all the ingredients natural?

Yes. All the ingredients used within our smoothie kits are natural, fresh and of the highest quality.

Are all your products vegan/gluten free?

All our smoothies are gluten free and vegan friendly unless you decide to use cow’s milk as your choice of liquid.

What is your return policy?

If you’re not happy with your Blended Superfood box for any reason, let us know and we’ll either deliver you another box or refund your money. We feel it’s important for you to be happy for what you have paid for.

If I have any suggestions, how do I contact you?

As a small, growing business, we always welcome suggestions. Contact the team at info@blendedsuperfoods.com